Shipping Returns Policy
Delivery of your goods
We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific dispatch date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed. We will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.) All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
Defective and damaged goods
The Nude Window products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please email us at david@thenudewindow.com.au or call us on 07 5477 1912.
You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent.
We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.